Frequently Asked Questions

Kenz’up is Morocco’s favourite way to shop, pay and earn points on your phone. Shopping has never felt more rewarding – or fun! 

Get rewarded for shopping
‍The more you shop at partner stores, the more points you earn. So you can enjoy more of what you love.
Pay and earn points on your phone
‍No need to carry cash. Pay securely on your phone and get points in seconds. 
Spend points in partner stores
‍Use your loyalty points to get more from your favourite partner stores. It all adds up. 
Share the joy with loved ones
‍With Kenz'up, you can quickly share your points with friends and family, wherever they are. 

Shop, pay and earn points at these partner stores:
Afriquia
Zara
Samsung
Marjane*
Marjane Market*
Allo Gaz
Quick
Oasis Cafe 
EspressoLab
Allo Gaz
Mini Brahim
Super Brahim
Lefties
Autogo
Yan&One
Zara Home
Mac
Pull&Bear
Oysho
Fendi
Gucci
La Martina
Polo Ralph Lauren
Massimo Dutti
Bershka
Gap
Hany
Kool Smoothie
Bayt Al Mashawi
Para-Pharmacie Tontonville
Para-Pharmacie Skinmania
Amazzin
‍
And many more coming soon!

* those shops accepts payment with Kenz'up points but do not give points

Cashback is made of tangible points that you get whenever you buy something from a participating store. It’s usually worked out as a percentage of your total purchase amount. So if you spend 100 dirhams on fuel and earn 1% cashback, you’ll pick up 1 point, which is worth 1 dirham.

When you spend 100DH at a partner store, this is the number of points you get. You start getting cashback for any amount spent:
‍
Afriquia  100 dirhams =  1 point
Quick 100 dirhams = 5 points
Oasis Café 100  dirhams = 2.7 points    
EspressoLab 100 dirhams = 2.7 points
Minibrahim  100  dirhams = 1.8 points    
Autogo  100  dirhams = 2.7 points    
Yan & One  100  dirhams = 2.7 points        
Gap  100  dirhams = 1.74 points    
Bershka  100  dirhams = 1.74 points    
Pull & Bear  100  dirhams = 1.74 points    
Zara  100  dirhams = 1.74 points
Zara Home 100 dirhams = 0.87 point
Maison du Monde  100  dirhams = 0.87 point    
Oysho  100  dirhams = 1.74 points  
Massimo Dutti  100  dirhams = 1.74 points    
Lefties  100  dirhams = 0.87 points    
Gucci  100  dirhams = 2.7 points    
Fendi  100  dirhams = 2.7 points    
Ralph Lauren  100  dirhams = 2.7 points    
La Martina  100  dirhams = 2.7 points    
Mac  100  dirhams = 2.7 points       
Amazzin  100  dirhams = 2.7 points
Hany 100 dirhams = 1 point
Afriquia Gaz  100  dirhams = 0.52 point
Para-Pharmacie Tontonville 100 dirhams = 2 points
Para-Pharmacie Skinmania 100 dirhams = 4 points
Yoka Sushi 100 dirhams = 5 points  

La loi sur la Protection du Consommateur limite le montant maximum du bon d'achat après conversion des points obtenus pour les achats supérieurs à 500 DH TTC à 50 Dirhams (50 points) augmentés de 1% et plafonné à 500 Dirhams (500 points). Exemple : pour une enseigne avec 5% de remise, un achat de 15 000 DH donne droit à 200 points (bon d'achat de 200 DH) selon la formule 50 + 15 000 * 1%= 200 points et non pas 15 000 * 5% = 750 points. 

The Consumer Protection Act limits the maximum amount of the voucher after converting the points obtained for purchases over 500 DH including tax to 50 Dirhams (50 points) increased by 1% and capped at 500 Dirhams (500 points). Example: for a brand with 5% discount, a purchase of 15,000 DH gives the right to 200 points (voucher of 200 DH) according to the formula 50 + 15,000 * 1% = 200 points and not 15,000 * 5% = 750 points.

If you’re paying by card, we’ll automatically add the points to your balance in the app. If you’ve paid in cash, scan the Kenz'up code with your phone to see the points you've earned.

You can use your points as soon as you’ve got them, at any partner store. For example, you can fill up on fuel, then use your cashback points to buy a coffee from Oasis cafe.

You can use the in-app map to see the stores near you which have Kenz’up. We’re launching in Casablanca only to start with, but we’ll be adding more cities soon.

You can easily add your preferred payment card by heading to your profile in the app and following the instructions. If you haven’t done this before, rest assured it’s totally secure. Then the next time you want to pay, open up Kenz’up and tap to pay from the home screen.

Yes, absolutely. When you add a payment card, the system creates a special code instead of your card number. This means it doesn’t have to be stored anywhere. Whenever you make a payment, you’ll need to authorise it with a 4-8 digit passcode that only you know.

No card? No problem. Just pay with cash and then scan the Kenz’up code with your phone to collect your points at all our partners store except Zara, Massimo Dutti, Zara Home, Bershka, Pull & Bear, Lefties, Uterque and Oysho. Then you can start saving and using them in all your favourite partner stores.

This is not possible at the moment. But when you have enough points to purchase the item, you absolutely can!

No, you can only earn points when paying by card or cash in any partner store.

You can send points to anyone else who has Kenz’up. If you want to share the joy with a friend or family member, check they have Kenz’up first and then send points to their phone number instantly. The minimum amount for a transfer is 10 points. The monthly point transfer limit per user is 300 points. The annual point transfer limit per user is 1000 points.

Points not associated with a transaction (bonus, prize money competition, received by transfer, referral, etc.) cannot be transferred.

We are sorry to hear you’re having issues. Please call customer service on 05 20 80 40 29 and they will do their best to help.

Please contact your bank for assistance.

That’s unfortunate! If you wish to lock your account, please call customer service 05 20 80 40 29.

You can delete your account directly from the app by clicking "Delete account" in "Account" or by calling our Customer Support 05 20 80 40 20. It's unfortunate to see you go!